Untangle your customer feedback

Collect structured user feedback, measure PMF on an ongoing basis, and use historical qualitative data to answer new questions instantly.
Get 100 free responses with the free trial if you sign up today!

Send a custom branded survey to your customers

"How disappointed would you be if you could no longer use this product?"

PMF is the best metric for product teams. Put simply, your PMF Score is the percent of your users who would be very disappointed if they could no longer use your product.

"What kind of person would get the most benefit from this product?"

The last three questions are open ended and allow your customers to share their insights in their own words. Themes and trends are extracted from these full text responses to help you zero in on what’s most important to your customers.

"What is the main benefit you receive from this product?"

This question surfaces what your customers love about your product so that you can double down on your biggest strengths.

With this data, you can not only tell what your customers love about your product, but also which customer segments love which features.

"How can we improve this product for you?"

Close the gap and get more people to love your product by surfacing areas of improvement .

With this data see which improvements will have the highest impact on each of your customer segments.

Track your product market fit

“What if you could measure product/market fit? Because if you could measure product/market fit, then maybe you could optimize it. And then maybe you could systematically increase product/market fit until you achieved it.”

- Rahul Vohra, CEO Superhuman

Automatically segment your customers into demographic groups

Discover which segments love your product the most. Find out which features are driving product market fit for each segment. Surface the segments who are struggling with a specific feature to identify ways to improve it for them.

Discover what your users care about

Your strengths

By surfacing themes in responses to the question “What is the main benefit you receive from this product?” and filtering it down to just the customers who would be very disappointed if they could no longer use your product, we can show you your product’s biggest strengths.

Ideas for improvement

Similarly, by surfacing themes in responses to the question “How can we improve this product for you?” and filtering it down to just the customers who would be somewhat disappointed if they could no longer use your product, we can show you how to improve your product to move these users into the strong fit segment.

Continuously connect with your customers

Filter responses by demographics and themes to narrow in on answers to tough questions. Find out what different customer segments are saying about specific features. Discover what specific customer segments want to see improved.

Automatically tag responses with relevant themes to see trends in customer feedback

Keywords are automatically pulled out of each survey response and can be combined into custom tags that will be applied to similar responses.

Filter these themes by customer segment to identify what each segment loves about your product, and what they want to see improved.

Determine which of your ideas will have the most bang for your buck

Easily record ideas as you discover insights from your customers. See your ideas ranked by impact, effort, and customer reach. Find out which of your ideas will help you improve specific features for specific customer segments.
Pricing

Just $99 a month

100 responses included, +99¢ per response after that

“This would have saved my last startup!”

Mike Martin,
CEO, Phonetic.ai